Frequently Asked Questions
OUTGOING PACKAGES
Ø Can I send my personal packages out through S&R?
Ø What do you mean by “one stop / one drop policy?
Ø Can I e-mail my package pickup to S&R?
Ø What is the proper way to package something for shipment?
Ø I have a package that the vendor is going to pay the shipping cost, how does this work?
Ø Is the RMA # the shipping #?
Ø How do I keep track of my package once it leaves my department?
Ø I have several packages that are going to the same place; do I have to fill out a shipping request for each one?
Ø I missed the deadline for calling in a pickup; can I still send the package out today?
Ø Is my Shipping Request my shipping label?
OUTGOING PACKAGES
Ø Can I send my personal packages out through S&R? top
o NO – The Uni-Regs state that UW property or time cannot be used for personal business.
Ø What do you mean by “one stop / one drop policy? top
o S&R received approximately 150-200 packages per day, it would be impossible to deliver each package to the individual, and therefore only one stop per department is made.
Ø Can I e-mail my package pickup to S&R? top
o NO – do not e-mail anyone on the staff for a package pickup. E-mails may or may not be checked on a regular basis. Please see the “outgoing packages” page for further assistance.
Ø My package was ready, I called for a pickup, the office was open but my package was not picked up, why? top
o There are several reasons that the package may not have been picked up. Including: Was the package in the correct pickup spot? Was the hazmat clause signed? Are you sure you called for the pickup before 12:15?
o Please call us back and request another pickup or bring the package to S&R before 3:00 in order to go out the same day.
Ø What is the proper way to package something for shipment? top
o Please see “outgoing packages”
o S&R only has a few of the smaller envelopes and boxes available. If you required anything larger than a “3-ring 2 inch binder” size, you will need to find the supplies elsewhere. S&R does not have bubble-wrap, peanuts, newspapers etc for inside packaging.
Ø I have a package that the vendor is going to pay the shipping cost, how does this work? top
o Please see “3rd Party Billing”
Ø Is the RMA # the shipping #? top
o No – this is only a “return material authorization”. You will have to pay for the package to be returned.
Ø How do I keep track of my package once it leaves my department? top
o The best way to track a package is under “remarks” on the Shipping Request, ask that the tracking number be sent to e-mail address: ______.
Ø I have several packages that are going to the same place; do I have to fill out a shipping request for each one? top
o No – however on the Shipping Request, make sure in the “remarks” to put how many boxes there are. If the value of ALL the boxes are greater than $100.00 make sure to state what each box is worth.
Ø I missed the deadline for calling in a pickup; can I still send the package out today? top
o Yes – you need to deliver the package to S&R before 3:00. Late packages WILL NOT be processed.
Ø Is my Shipping Request my shipping label? top
o No – the Shipping request is kept in S&R. All the information from the Shipping Request is processed through a computer and a special label is printed that is affixed to the box.