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Division of Information Technology
Robert Aylward, Vice President for Information Technology
202 Ivinson Building, (307) 766-4860
Academic computing labs, central computer facilities, telephone, and data communication service are important parts of academic and administrative life at the University of Wyoming. The Division of Information Technology’s goal is to manage UW’s computing and communications facilities in a professional, service-oriented manner for the campus community.
Information Technology maintains academic and administrative software applications, UNIX systems, Windows servers, and a wide range of peripheral computer equipment. An extensive campus-wide data network provides connectivity to these computers and the Internet from the various computer labs across campus, most campus buildings, university housing, and from off-campus via dial-in modems and DSL. There are approximately 200 wireless Ethernet access points across campus. Current information, updates, access point location maps, and “How-To” directions for students, faculty and staff are available online at www.uwyo.edu/InfoTech/wireless. Use of these University computing and data facilities are governed by UW Regulation 3-690, Ethical Use of Computers and Data Communications Facilities.
The central computers operate 24 hours a day, with the exception of system maintenance time. System maintenance work is required periodically on the data network, computing systems and servers. Maintenance on Information Technology supported systems is scheduled between 12:01 a.m. and 12:00 noon on Sundays.
High-speed data ports installed in the University residence halls, fraternities, sororities, and the River Village apartments connect directly to the campus data network. Other university residences have dial-up access to the network and Internet through the modem pool. More information can be found at www.uwyo.edu/ResNet or call Residence Life’s ResNet Help Line at 766-2989 for further university residence related information.
Several computer labs are located throughout campus for students, faculty, and staff. Many labs are staffed by student lab assistants who are able to answer lab-related questions. The computer labs contain personal computers with a wide variety of software and computing equipment. The computer lab in Biological Sciences room 37 is open and staffed 24 hours during the normal academic year, except during system maintenance time. The standard computer lab node configuration is also available through remote connections for use with a high-speed Internet connection. The UWStudent Remote Lab System is a collection of lab nodes that are designed to be accessed from a remote network connection. The remote lab nodes are configured identical to the UWStudent lab nodes found on campus. Access to student H: drive storage, roaming profiles, and specialized software are all available through the remote lab nodes.
More information, including a link to the UW Student Remote Lab System, a complete listing of labs, lab schedules, and software policies, is available online at http://microlab.uwyo.edu. Scheduled hours for labs are also posted at the entrance of each lab. For questions and assistance, please e-mail asu-it@uwyo.edu or call the HelpDesk at 766-4357, option 1.
The Classroom Technology Support group (CTS) provides support and maintenance for Audio Visual and other technology used in classrooms across campus. They can be contacted by phone at 766-2872 or by e-mail at clrmtech@uwyo.edu. For immediate assistance in a classroom where a class is being taught, please call 766-4357 (6-HELP), option 1. Someone will arrive to provide assistance. Training for classroom technologies is available by appointment. Call 766-2872 for more information. Training for the Classroom Building is provided by ECTL and CTS at the beginning of each semester. Please go to www.uwyo.edu/classroombuilding for further details.
Information Technology provides a range of telephone services on campus. In addition to basic phone service, long distance, voice mail, caller ID and call waiting ID are also available. Contact Information Technology’s Business Services in the Ivinson Building, room 207, or call the Telecom Help Desk at 766-4357, option 2, for more information.
Also available are sales and maintenance support for PCs, laser printers, and other peripheral equipment as well as Apple Computer products. PC Sales Consultants are located in the Ivinson Building and may be contacted at 766-2875; Apple Sales Consultants are also located in the Ivinson Building and may be contacted at 766-2749. PC or Apple sales can be contacted via itsales@uwyo.edu. Computer repair requests may be submitted by contacting the Help Desk at 766-4357, option 1.
Information Technology provides Help Desk, telephone, remote desktop, walk-in and in-office support during normal business hours. Call the Client Support Services Help Desk at 766-4357, option 1 or visit room 140 in the Ivinson Building. Help Desk phone support is available outside normal business hours. Help Desk hours are posted at www.uwyo.edu/InfoTech/support/helpdesk.htm. Client Support also maintains “How To” help documents which cover subjects such as University computer accounts, how to connect to the network and how to access available software in the computing facilities. A complete listing of available documentation is online at www.uwyo.edu/AskIT. Printed copies are available in the lobby of the Ivinson Building.
Selected software licensing checkout, software purchase, and training class reservations are available at this location.
The Division of Information Technology’s main office is located in room 202 of the Ivinson Building and is open during normal business hours. Those in need of assistance are encouraged to call the Client Support Help Desk at 766-4357, option 1 or the Division Office at 766-4860.
Please send comments or questions to registrar@uwyo.edu
Last Change: 08/18/08