Client Support Services
SSP Action Items 2005 - 2010

The Client Support Services department within the Division of Information Technology continually solicits comments from its customers and employees regarding twelve action items, listed below. Comments are collected on a board in the first floor hallway of the Ivinson Building near the student computer lab (room 136). Responsible units will be called upon to respond to individual comments. Click on a question below to see up-to-date comments and responses.

1. Improve central desktop support (management, standardization, efficiency, consistency, security)
2. Improve Help Desk effectiveness and processes
3. Expand student computing services
4. Provide Computer Sales and Maintenance adequate space and staffing
5. Review computer purchasing policies and procedures
6. Market Apple services from CSS, look for integration opportunities
7. Expand IT training courses and audiences, including students
8. Expand number of software titles provided/administered centrally for students and employees
9. Review/stop equipment rental program
10. Provide good computer support to fraternitites/sororities
11. Develop and promote knowledge bases for use by IT employees and customers
12. Create Academic Project and Planning Committee