CLAIMS

CLAIMS SHOULD BE TO REPORTED WITHIN 10 DAYS OF DELIVERY.

The shipper is the one that should file the claim with the courier.  Contact the shipper immediately upon arrival of a damaged package.

 If a package that you have sent to someone is damaged, please contact Vicki at S&R and she will help you with the claim process.

Before submitting a claim, you will need to have proof (invoice, receipt, etc) for the "value" of the item damaged.  

You will not be reimbursed through a claim for re-shipping.  You will be reimbursed for the original charge of shipping your package only.

Damaged packages, if claim processed, becomes the property of the courier if the package is a total loss.

DO NOT throw away any packaging or items associated with a damage claim until told do to so by the courier or by Shipping and Receiving.