IT Server Support Options
Three categories (levels) of server support are offered by
Information Technology:
- Level 1 – central university servers
- Level 2 – departmental servers managed
by Information Technology
- Level 3 – departmental servers managed
by departments but housed in IT environmentally controlled space
Level 1: central university servers
Central servers provide services for the entire university. Funding
is provided centrally or through special allocations and/or fees.
Examples of central servers include student lab servers, email servers,
domain servers, DNS servers, file servers, web servers, and
administrative application servers (SIS, FRS, HRS, BSR). Central
university servers are housed in Information Technology machine rooms.
Level 2: departmental servers managed by Information
Technology
This support option is available for departments who require a server
that meets the unique needs of the department. These servers are housed
in Information Technology machine rooms and are managed & supported
by Information Technology staff. Departments may deem this option more
cost effective and reliable than developing and maintaining departmental
support staff. Funding for these servers and their ongoing support is
provided by the contracting departments. Costs vary depending on the
services requested and the size of the server and storage. Base level
support includes the management of the operating system and security
software, hardware maintenance, and daily data backup. Optional support
is offered for application, database systems, and client support. See
the Level 2 Support Fees page for a list of
applicable charges. No support is offered for servers that duplicate
services provided on central university servers.
Level 3: departmental servers housed in IT
environmentally controlled space
This support option provides environmentally controlled space for
departments who require a server that meets their unique needs – but
who choose to manage the server themselves. Space is limited and is
allocated by the IATAC committee. Space is currently available in
Geology 316A and Ivinson 17. There is no ongoing charge for use of the
space, however no support is provided by IT for departmental servers in
these locations – only power, air conditioning, and network access.
