Exchange 2007 Upgrade
Frequently Asked Questions

There are many benefits of Exchange 2007 over the current Exchange servers including reliability, performance, capacity, and new functionality. The most important benefit is the ability to support larger mailbox sizes and enhanced usability for Outlook Web Access users.

The upgrade will begin at 5:00 pm on Friday, March 6th. At this time, the new Outlook Web Access server will be placed into production. Beginning at 5 pm on Friday, March 6th and continuing through Sunday evening March 8st, individual user mailboxes will be migrated to Exchange 2007. Each user’s mailbox will be unavailable for 30 minutes or less while their mailbox is being migrated.

No – however Information Technology highly recommends keeping current with client email software. Eventually, older email clients will be required to upgrade to maintain support and functionality. In most cases client email software upgrades are available free of charge from Information Technology. Please contact your Computer Support Specialist or the IT Help Desk, 766-4357, Option 1 for more information or to schedule an upgrade.

No email will be lost, however users are advised to save unsent messages often during the weekend since it is possible (depending on the email client being used) that unsent and unsaved emails could be lost if they are being drafted at the same moment the user’s mailbox is upgraded.

Yes. However, your mailbox will be unavailable for about 30 minutes at some point during the weekend while your mailbox is being migrated to Exchange 2007.

In most cases, you will simply be disconnected from the Exchange server and can continue to work offline. To reconnect to the Exchange server, users will need to close and reopen their email client.

Users attempting to access the Exchange server while their mailbox is being migrated will receive an error message.

Unfortunately, no. There isn’t a way to estimate when a specific user’s mail system will be moved to the new system.

It depends on how you access email. Outlook Web Access (OWA) users will notice a different interface - and Outlook users will notice only minor differences. OWA users who access email using Microsoft Internet Explorer will experience a significantly enhanced user interface that has many of the same features as the Outlook 2007 client software. Firefox and Safari OWA users will experience a less rich interface than Internet Explorer users; however Microsoft is planning to provide equivalent functionality for Firefox and Safari browsers in future releases. For example, OWA using IE allows users to create mail rules. Customers who use Firefox or Safari are encouraged to access the Remote Student Lab System to set up mail rules.

Yes. The new base disk space quota for each mailbox will be increased to 200MB - in most cases doubling from 100 MB to 200 MB.

Please follow the procedures in How to Modify Exchange Email Connection Settings to Correct Authentication Errors (www.uwyo.edu/askit/displaydoc.asp?askitdocid=2501&parentid=1).

Please follow the procedures in How to correct duplicate appointment entries on your BlackBerry after UW's migration to Exchange 2007 (www.uwyo.edu/InfoTech/Services/handheld/exch07howto.asp).

Exchange 2007 has made a change in the way Outlook displays the sender for Majordomo mailing lists. Since this is a display change, replies to mailing list emails are unaffected.

In the past, the From or Sender field for email received from a UW Majordomo mailing list showed the actual sender.

After the implementation of Microsoft Exchange 2007, those using Outlook or Outlook Web Access to view their email will notice that Outlook displays the Sender field differently, showing the sender as "the mailing list owner on behalf of the actual sender."

For example:

If John Doe (jdoe1234@uwyo.edu) sends an email to a Majordomo list "uw-demolist@uwyo.edu," then list members who read that email with Outlook or Outlook Web Access will see that the From or Sender field displays:

owner-uw-demolist@uwyo.edu [mailto:owner-uw-demolist@uwyo.edu] On Behalf Of John Doe

As before, when a recipient of a Majordomo mailing list message replies to the message, that reply will go to the actual sender.

Individuals may have created mail filtering rules in their Outlook Inbox that relied on the prior behavior and will need to adjust their rules to take this change into account.

IMAPS and other mail clients may behave differently. For example, Mozilla Thunderbird will continue to display the actual Sender in the From field.

This most likely is a problem with the certificates on your handheld or Internet-accessible device. If you have Internet access on your device, please try installing the root CA on it by going to http://www.geotrust.com/resources/root_certificates/certificates/Equifax_Secure_Certificate_Authority_DER.cer and click on "Open."

If you do not have Internet access on your handheld/Internet-accessible device, you can download the certificate from the above URL using another computer. After downloading the file, move the file to your device. Once the certificate file is on your device, click on the file to install the certificate.

No.

It could be. There are currently two voice mail systems at UW: Meridian Mail and Cisco Unity. Most voice mail subscribers currently use Meridian Mail and will not be affected. Cisco Unity voice mail subscribers will be migrated to Microsoft Unified Messaging concurrent with the Exchange upgrade. Email will be sent to each Unity subscriber with additional information.

Exchange 2007 voicemail and Exchange 2007 Unified Messaging users will see a number of exciting new features. For example, Exchange voicemail users will be able to dial into the voice mail system and, using voice commands, look up information for (or even place phone calls to) other individuals listed in the UWYO Active Directory. In addition to accessing the Active Directory, Exchange 2007 Unified Messaging users will be able to lookup information for individuals in their personal contacts list. For additional information – see the IT Exchange 2007 Voice Mail page (www.uwyo.edu/InfoTech/services/phones/vm/).

In the coming months, the Meridian Mail voicemail system will be retired and Meridian Mail users will also be migrated to Exchange 2007 voicemail. Meridian Mail users will receive specific information about this upgrade when the date is announced.

Yes. Departments can purchase additional disk quota space for individual users up to 400MB total per mailbox. Please see www.uwyo.edu/InfoTech/services/data/storage.htm.

Yes. Departments may have previously purchased additional disk space for specific users. For these users, the additional disk space will be added to the new base quota of 200MB.