Voice Mail Set Up and Operation Instructions
Listen to the prompts while using Meridian voice
mail. The voice of Meridian Mail will guide you.
Unsure of what to do next? Press 
(star key) at
any time for help.
Voice mail features and topics listed below
link to detailed instructions lower on this page.
* important initial voice
mail setup features
|
Features and Topics |
Description |
Express Messaging |
Quick way to leave a message in another Meridian Mailbox without
logging into your mailbox. |
| Calling Back |
Call back the sender of a voice message
without hanging up and dialing their number. |
| Greetings* |
|
| External
Greeting |
Heard by people calling from long
distance numbers. |
| Internal
Greeting |
Heard by people calling from on-campus
or from Laramie. |
| Suggested
Greetings |
Examples of greetings. |
| Temporary
Greeting |
Overrides external and internal
greetings, expires at preset date and time. Can be deleted at any
time. |
| Logging In |
Start using your voice mailbox. |
| Logging Off |
When you are finished using your voice
mailbox. |
| Messages |
|
| Composing
Messages |
Create, edit, tag and send a message to
a person or distribution list. |
| Checking/Editing
Messages |
Listen to and edit a message you have
recorded before you send it. |
| Deleting
Messages |
Remove a message from your voice
mailbox. |
| Distribution
Lists |
Save a list of Meridian Mailbox numbers
to avoid individual entry of several numbers. |
| Forwarding
Messages |
Forward a message to another Meridian
Mailbox or distribution list. Add a recorded introduction. |
| Navigating
Messages |
Key combinations for navigating through
and within messages. |
| Playing
Messages |
Listen to the messages in your voice
mailbox. |
| Replying to
Messages |
Send a reply to a voice message. |
| Retrieve
Deleted Messages |
Messages deleted during a voice mail
session may be retrieved during the same session. |
| Tagging
Messages |
Tag your outgoing message with one of
several delivery options. |
| On-Line
Help |
Get mailbox and message command help. |
| Operator
Assistance Number* |
Within your greeting add the option to
talk to another person in your department (administrative
mailboxes only). |
| Passwords* |
Telecommunications programs your
initial password. We recommend that you program a new password. |
| Personal
Verification* |
Record your name, extension, etc., to
identify yourself to recipients of your voice messages. |
| Stopping or
Pausing |
Stop, pause or exit a command while
using Meridian Mail. |
| Thru-Dialing |
While in a voice mail session, call
another Meridian Mail user without hanging up and dialing. |
Express Messaging (transfer calls to voice
mail)
Leave a voice message in someone's Voice Mailbox.
- Dial 6-1001,
- Enter recipient's mailbox number (5 digit extension),
- Press #,
- Record your message, and hang up.
Messages taken in writing can be misunderstood or mislaid, resulting
in a delay of communication. To allow a calling party to leave a
detailed message, transfer them to any valid voice mailbox.
- Multi-line telephone sets, press TRANSFER key, dial 6-1001. Follow
the prompt and enter the mailbox number, press #. Press TRANSFER
again to remove yourself from the call.
- Single line telephone sets, press LINK or FLASH key, dial 6-1001,
enter mailbox number, press #, then hang up.
You may use conference instead of transfer to "transfer" a
caller to a mailbox. If your multi-line telephone set does not have a
transfer key, use the conference key to make the transfer. Using
conference provides you with the ability to support the caller and you
can ensure they have been connected to the mailbox before you hang up.
Express messaging is also a wonderful way to communicate with personnel
in your department when you out of the office and unable to call during
normal working hours.
Calling Back the Sender of a Voice Mail
Message
You can call the sender of a voice mail message without hanging up
and dialing their number.
- Press 9 after listening to the message (the sender's phone must be
on campus)
If there is only one type of greeting recorded (Internal/External)
all callers will hear it.
External Greeting-
This is a customized greeting which long distance callers will hear when
they are forwarded to your voice mail.
- Dial 6-1000 to logon to the voice mail system
- Press 82
- To record a greeting for external calls, press 1. To play the
current greeting, press 2.
- Press 5. Wait for tone, begin recording your personal greeting.
Press # to stop recording. To review the greeting , press 2.
- To delete and re-record your greeting, press 76 and repeat the
previous step.
Internal Greeting-
This is a customized greeting which callers on campus and in Laramie
will hear when they are forwarded to your voice mail.
- Dial 6-1000 to logon to the voice mail system.
- Press 82.
- To record greeting for internal calls, press 2. To play the
current greeting, press 2.
- Press 5. Wait for tone, begin recording your personal greeting.
Press # to stop recording. To review the greeting , press 2.
- To delete and re-record your greeting, press 76 and repeat the
previous step.
Suggested Greetings
for Your Voice Mailbox
In general, do not leave messages that indicate your office may be
unoccupied for an extended period of time. This can make your room an
easy target for burglaries.
- This is [name]. I'm not available to take your call but if
you will leave me your name, and a detailed message and a number
where I can reach you, I will return your call as soon as possible.
- This is [name]. I am not able to answer your call
right now. Please leave me a private message at the tone.
- Hi, this is [name]. I'm sorry I missed your call. If you
leave me a detailed message I will get back to you as quickly as
possible.
- This is [name]. I can't come to the phone right now but if
you'll leave me your name, number and a detailed message, I'll get
back to you as soon as possible.
- Hello, this is [name]. I will be away today. If you would
like to leave a detailed message I will get back with you tomorrow.
- Hello, this is [name]. I will be in [Washington]
until [Thursday], but please leave a message. I will be
reviewing my messages daily and will return your call as soon as I
can.
Temporary Greeting-
This is a customized greeting which all callers will hear (overriding
external and internal greetings), until the expiration date and time you
preset, or until you delete it. For example: "Hi! This is Bob. I
will be in China until Monday, but please leave a message. I will be
reviewing messages daily and will return your call as soon as
possible."
- Dial 6-1000 to logon to the voice mail system.
- Press 82.
- To record a temporary greeting for all calls, press 3. The current
greeting will play (if any).
- Press 5. Wait for tone, begin recording your personal greeting.
Press # to stop recording. To review the greeting , press 2.
- To delete and re-record your greeting, press 76 and repeat the
previous step.
- After you have reviewed your temporary greeting, press 9 and
follow the prompts to set the date and hour for your temporary
greeting to expire. You may delete the temporary greeting at any
time.
From On-Campus
- Dial 6-1000
- Following the prompt, enter your mailbox number, then press #.
Your mailbox number is 6 followed by your extension number (6 -
xxxx).
- Enter your password, then press #
From Off-Campus
- Dial 766-1000
- Following the prompt, enter your mailbox number, then press #.
Your mailbox number is 6 followed by your extension number (6 -
xxxx).
- Enter your password, then press #
To log off, Press 83 (good-bye). Single line sets must press RLS in
addition to 83.
Compose and address a message, then send it when you are ready.
- While logged into voicemail press 75
- Enter the recipient's mailbox number, or a distribution list
number then press #
- If there are more recipients continue to enter mailbox or
distribution list numbers pressing # after each entry, until
finished
- When finished entering numbers, press # again
- Press 5 to record your message
- When finished press #. You can check your message, edit it, and
tag it if you wish (see "Checking/Editing
Messages" and "Tagging Messages")
- When ready to send the message press 79
If you do not send your message the prompt will notify you that it
has been saved.
Your unsent messages will play when you hear your other messages.
- To send a saved message press 79 when you hear it play.
Checking/Editing
Messages
Listen to and revise your message before you send it.
- Press 2 to play your message
- Press 1 to skip back
- Press 3 to skip forward
- Press # to pause
- Press 2 to continue
To delete the message and re-record it:
- Press 5
- When you hear the tone begin recording
- Press # when finished
If you only want to re-record part of your message:
- Press 5 when you reach the place in the message that you want to
change
- When you hear the tone begin recording
- Press # when finished
To delete the entire message:
To play the message envelope (sender, date and time information):
- Press 72
- Press 76. You must be within the Voice Mail message to delete that
particular message
- You may restore a deleted message. Press 76 while the announcement
of the deleted message is playing. This must be done during
the same session in which you deleted the message, before you
disconnect from voice mail.
You can use a distribution list to send messages to frequently used
mailboxes without having to enter them separately every time. You may
have up to 9 different lists, and each can contain up to 99 entries.
To create a Distribution List:
- While logged into voicemail press 85
- Enter an identifying list number from 1 to 9. For example, your
first list would be number 1
- Press 5 to create the list
- Enter a mailbox number, then press #
- To delete the last number entered press 0#
- Continue to enter numbers until the list is complete, then press #
To check a Distribution List:
- Press 85
- Enter the number of the list you wish to check, then press #
- Press 2 to play the list
To delete a Distribution List
(to change a list you must delete it and create a new one):
- Press 76 immediately after hearing the desired list number
- You can restore the list you deleted by pressing 76 at the prompt
immediately following deletion
You can forward a message to another voice mail subscriber(s). You
can also forward a message to a distribution list.
- Press 73 after listening to the message,
- Enter the intended recipient's 5 digit extension (or a
distribution list number),
- Continue to add extensions in the same manner,
- Press # to end the list of extensions,
- Press 5 to start a recording (to add your own comments, header),
- Press # to stop recording
- Press 79 to send the message.
To navigate within a message:
- Press 1 to skip 5 seconds back
- Press 3 to skip 5 seconds forward
To navigate within your voice mail box:
- Press 4 to skip 1 message back
- Press 6 to skip 1 message forward
- If you have autoplay: when you log into voice mail your new
messages will automatically begin playing. Once you have listened to
all of your new messages, voice mail will wrap around and
begin playing your oldest, listened-to messages.
- If you do not have autoplay: after you log into voice mail,
you will have to press 2 to begin listening to messages.
You can reply message to someone who left you a message. The other
person must also have Meridian voice mail.
- Press 71. You must be within the voice mail message,
- Press 5 to start recording (to add your own comments, header),
- Press # to stop recording,
- Press 79 to send the message.
If a message is deleted in error, you can "undelete" the
message. Backup (press 4 to skip 1 message back) to the deleted message
and press 76.
Note: once you exit your mailbox, deleted messages cannot be
retrieved.
After you have composed a message (see "Composing
Messages") you can "tag" it for delivery.
Before you send the message:
- Press 70, then follow the prompt to select delivery options,
- Press 1 for Urgent,
- Press 2 for Standard,
- Press 4 for Private,
- Press 5 for Acknowledgement,
- Press 6 for Timed Delivery. You will be prompted to set the date
and time for delivery .
To select more than one option press 70 again after the confirmation
of the previous option, then select the number of the next option.
To get help at anytime while in voice mail or to obtain additional
prompts, press *. Press 7* to get message command help. Press 8* to get
mailbox command help.
Operator Assistance Number: Assigning a
Custom Operator
(administrative telephones / voice mail boxes only)
When a caller reaches your voice mail, you can give them the option
of leaving a message or exiting voice mail and talking to someone else
in your department. For example: "Hi! This is Jim's voice mail.
Please leave a message at the tone, or press zero now to speak to my
secretary.
- Dial 6-1000 to logon to the voice mail system,
- Press 80,
- To program the custom operator, press 1, the system will tell the
current custom operator (if any),
- Enter the 5 digit extension, then press #.
Passwords: Changing Your Password
Your initial password will be programmed by Telecommunications
Services. We recommend that you change your password for security
reasons.
- Dial 6-1000 to logon to the Voice Mail System.
- If you have autologon skip to the next step. Your mailbox number
is 6 followed by your extension number (6 - ####). Enter your
mailbox number then press #, enter your password number then press
#. If you do not know your original password number call the Telecom
Help Desk at 766-HELP (4357), option 2.
- Press 8, 4, enter new password (between 6 and 16 digits), press #.
- Enter new password again, press #.
- Enter old password, press #. Your password has now been
changed.
Do not forget your password.
If you do not know your current password number call the
Telecom Help Desk at 766-HELP (4357), option 2.
Record your name (and extension, etc.) for your voice mail recipients
to hear at the beginning of your outgoing messages. This ensures that
your identity is available to recipients of your voice messages. This
message will also be heard by callers if you have no greeting recorded.
- Dial 6-1000 to logon to the voice mail system.
- Press 89, the system will play the existing personal verification
(if any).
- Press 5. Wait for tone, then speak your first and last name and/or
your department name. Press # to stop recording. Customize your name
in any manner you wish.
- To delete your personal verification and re-record it, press 76
and repeat the previous step.
To stop or pause while in the system, or exit a specific command,
press #.
Thru-Dialing
(placing a telephone call while logged into your mailbox)
You can dial another campus telephone number without the necessity of
hanging up and redialing when all messages have been retrieved. This is
especially advantageous if you have made a long distance call to access
your mailbox.
- While in voice mail, dial 0 plus the five digit telephone number
you want to call and press #. Do not pause between entering the zero
and the extension number.
- If you dialed an incorrect number, try again.
