DSL Service for UW Faculty, Staff and Students

UW students, faculty, staff and retirees can subscribe to Qwest’s DSL Service through the University of Wyoming. If your home phone line meets Qwest’s requirements, Qwest will provide the DSL connection while UW provides the connection to the UW network and the Internet.

Note: The University of Wyoming is not a DSL provider, therefore,  DSL service is not available on the UW campus (i.e., offices, classrooms, residences, apartments, etc).

Advantages of Qwest DSL Service through UW

• Use your telephone and surf the Internet at the same time 
• Considerably faster connection speeds than other dial-up services (e.g., 256 Kbps is approximately 5 times faster than 56.6k modems)
• Cost savings through the University of Wyoming
• Qwest DSL service is a dedicated "always on" 24/7 connection (no waiting to logon, no online time limits)

Is UW's Qwest DSL Service the Right Choice for You?

The University of Wyoming imposes bandwidth restrictions for the downloading of large audio and video files. This policy applies to UW DSL subscribers. Read the UW Network Access Agreement for more information. If you intend to engage in such activities on a regular basis you may want to consider other high speed data transfer options. A list of Qwest ISP partners for DSL service in Laramie can be found at www.qwest.com/residential/internet/isp_list.html#WY. Bresnan Communications high speed Internet service information can be found at www.bresnan.com.

Requirements for Qwest DSL Service through UW

• UW student, faculty or staff identification
• Completed and signed Network Access Agreement at the IT Business Office, room 207, Ivinson Building
• Qwest DSL (Digital Subscriber Line) service to your home
• A Qwest-supplied DSL modem connected to your home computer
  • Qwest DLS Help (system requirements, modem information, etc.)
• Internet connection through the University of Wyoming computer network

How to sign up for Qwest DSL Service

If you would like to receive Qwest DSL service at home and connect to the internet through the University of Wyoming computer network follow the steps below:

1. Check your location eligibility at http://www.qwest.com/residential/products/dsl/index.html or call the Telecom Help Desk at 766-4357, option 2.
   
2. All Qwest promotions apply, so view Qwest promotions at http://www.qwest.com/residential/products/dsl/index.html.
   Note: Do not sign up for promotional packages that include an ISP (internet service provider, e.g. MSN). UW will provide your connection to the Internet.
   
3. Review the University of Wyoming Network Access Agreement. Type of DSL service and modem options are included in the Network Access Agreement.
   
4. If you are eligible and agree to all terms of the contract, you are ready to sign up. To sign up visit the IT Business Office in Room 207, Ivinson Building, to complete a contract. Please bring your campus I.D. UW does not offer on-line ordering of DSL Service at this time, you must complete the contract in-person. We will then submit your order to Qwest for activation. Activations normally occur within 5 business days.

If you have problems: DSL Technical Support

Qwest Communications and the UW Information Technology team are working together to provide you with trouble-free DSL service. If you should need help with installation of your modem, or setup and configuration of software, cables, or dial-up settings, call the Qwest Technical Support Center at 1-800-247-7285.

When placing a call to the Qwest Technical Support Center, please:

• Identify yourself as a University of Wyoming subscriber.
• Request a call ticket number.
• If your questions have not been resolved ask that the status of the call ticket be left open.

For assistance with your UW username and password contact the Information Technology Client Support Help Desk at 766-4357, option 1.

DSL Charges

The University of Wyoming offers DSL in coordination with Qwest, so you will receive two different bills for the service. One bill will come directly from Qwest and the other bill will come from the University of Wyoming. Individual charges are:

Already have DSL service and want to save money?

If you already have DSL service through Qwest and would like to change your service to the University of Wyoming, please contact the Telecom Help Desk at 766-4357, option 2.

DSL Speed Changes

The University of Wyoming only supports 256 kbps and 640 kbps DSL data transfer rates. If you would like to change the speed of your connection from one to the other, please call the Telecom Help Desk at 766-4357, option 2. Please do not contact Qwest directly to make these types of changes to your UW DSL service.